New app and expanded ticketing collaboration

Seamless travel in Norrland.

Now exciting things are happening linked to the public transport ticket and payment system in Norrland. Länstrafiken Västerbotten, together with five other actors, will adapt the current ticket systems to a new national standard for public transport. The goal is more seamless travel.

2025-04-07
On-board sales are temporarily changed

Until we have replaced the system on board the buses, we need to temporarily stop the possibility of loading period and discount cards on board regional traffic from 14 April.

From 14 April, we need to temporarily stop the sale of discount and period tickets on board in regional traffic. The reason is the ongoing work on the new ticket system and we want to reduce the risk of having trips or days left in the old system when everything has been replaced on the bus.

When we have finished the update on board as well, you will be able to load your bus card on board again.

Of course, you can continue to buy single tickets on board or all tickets in our app during the system change.
Call us on 0771-100 110 and we can help you plan your trips.

Thank you for your indulgence during this transition to the new one!

2025-03-24
My pages open and the bus cards start to be replaced

From 24 March, if you buy your trips at a bus station or a Travel Info office, you will receive a new blue bus card. The agents in Umeå will also soon start selling trips for the new cards. The new ones will replace the old ones and there will be new bus cards for both regional traffic and Ultra. You have just over a month to replace the card. The new cards already work to tap on the bus. For example, all students with school cards have been travelling with them since the turn of the year.

Information page My pages
Information page New bus cards

2025-01-01
New school cards for all students in Västerbotten

Now all students with a decision on school transport have received their new bus cards for the spring term of 2025. The old school cards stopped working on 1 January.

2024-11-29
New school cards on pilot in Lycksele municipality

During week 45, the first school cards were sent out via the new school portal to primary school pupils in Lycksele municipality. Lycksele municipality is a pilot in the project where all school cards are replaced with new ones and administered in the School Portal. We are now checking that all flows and validations are working properly. From the start of the term 2025, it is intended that all students in the county will travel with the new cards through the new School Portal.

2024-09-12
Ultra app upgrade

On September 12, a new version of the Ultra app was released for iPhone users. The upgrade improved the validation of the app ticket on board the bus. It is important that all our app users have the latest version of the app.

2024-09-13
Important information for all annual pass customers

During week 37, a letter was sent to all annual pass customers. We have posted an information page here on the web with the same information. We also add new information when and if it is available.

Annual Pass Customers - Information Page

2024-06-26
Travel fund

From Monday 1 July 2024, it is no longer possible to load travel funds on board the bus or in the webshop. You can still buy tickets with the remaining travel funds until autumn/winter.

See the reason why the travel fund is being phased out in the article below from April 26, 2023.

2024-06-04
School Portal

The school portal will not be launched until the start of the autumn term, but we will continue with the previous system for a while longer.

2024-05-31
The old apps stop working

From May 31, the old apps will no longer work. If you have trips left in the app, they will be refunded automatically no later than June 10.

2024-03-20
The old Ultra app will be removed from the app stores

From 20 March, the old app Ultra - Umeå's public transport was removed from the app stores. Now the new app "Nya Ultra - Umeå's public transport" is available in the app stores instead.

2024-03-18
The new app Ultra - Umeå's public transport is available in the app stores

Ultra's new app is now available in the app stores. Download it and start familiarizing yourself with it. Raise your already purchased tickets in the old one, they will not be moved over to the new one because it is a different system. Buy new tickets in the new app.

2024-03-06
The old app will be removed from the app stores

From March 6, the old app was Tabussen.nu removed from the app stores. Now there is the new app "New tabussen.nu" in the app stores instead.

2024-03-04
The new app tabussen.nu available in the app stores

The new app is now available in the app stores. In the new tabussen.nu there are our different ticket types, discount and period tickets in addition to single tickets. Download it and start familiarizing yourself with it. Raise your already purchased tickets in the old one, they will not be moved over to the new one because it is a different system. Buy new tickets in the new app.

2024-02-12
The much-discussed activation and validity periods

Our temporarily changed activation and validity times on tickets will change back when we transition to the new ticket system. In the upcoming new apps, it changes back first.

They change back to:

Discounted tickets: 180 days activation period and 12 months validity
Period tickets: 180 days activation time and valid for the number of days you purchased
Flex 10/30 (Ultra): 180 days activation time and 30 days validity
Single ticket regional traffic: 180 days activation period and validity of one journey
Single ticket Ultra: 180 days activation time and one hour validity (with the possibility of exchanges).

The reason why we are shortening the times during the transition is that we do not want to risk that our passengers will still have journeys in the old system when we enter the new system. The tickets cannot be transferred to the new system.

2024-01-12
What does the extended ticketing cooperation mean?

This means that we will upgrade, replace or add the following sales channels:

New app
My pages
New bus cards
Company Portal
School card portal

First out is the new travel app for both regional traffic (Tabussen.nu) and Ultra, local transport in Umeå that will be launched in stages in 2024. More information about each part will be published on this page later.

2023-04-26
Soon the travel fund will end

In the upgraded ticket system, travel funds will no longer be available, and therefore we will gradually phase out travel funds.

Empty your travel funds
From May 2, 2023, it will be possible to load your travel fund with any amount of SEK between SEK 1 – 300. The purpose of the optional amount limit is to enable you to empty your travel funds by loading with the number of kronor remaining for, for example, a single ticket. When you have raised your travel funds, save the card, but do not top it up with travel funds again, but use other options instead. You can save the card if you do not want your trips in the new app, but instead want to exchange it for a new one when the card is changed in 2024.

After we launch our new apps, we will completely turn off the ability to top up travel funds. Therefore, it is important that you use it up now.

2023-03-21
Ticket adjustment from April 1 in Skellefteå

As part of the developed public transport in Skellefteå municipality and the expanded ticket collaboration in Norrland, we need to make a ticket adjustment between regional and local transport in Skellefteå. The adjustment related to the zone change will have an impact on ticket systems on 1 April 2023.

2023-02-21
We change the activation and validity times of our tickets

To facilitate the transition to the upgraded ticket and payment system, we will change the activation and validity times of our tickets from March 1, 2023.
The activation time is the time you have from the time you buy a ticket until you have to make your first trip on the ticket.
The validity period is the time you have to raise your tickets from the time the first trip is made.

Activation/validity periods from 1 March 2023:
Applies to both regional traffic and Ultra

One-way ticket

• Activation time: 6 months
• Validity period: 1 trip (transition within Ultra applies)

Single ticket Ultra's app

Activation time: 30 days
Validity period: 1 trip (transition within Ultra applies)

Discount card
Activation time: 30 days
Validity period: 90 days

Season tickets
Activation time: 30 days
Validity period: 30 days

Flex 10/30
Activation time: 30 days
Validity period: 30 days

Visitor cards
Activation time: 7 days
Validity period: 24 or 72 hours

The Norrland trip
Activation period one-way: 6 months
Validity period single ticket: 1 journey

Activation period card: 60 days
Validity period card: 30 days

In connection with changes to activation and validity periods, you as a passenger will no longer be able to top up any number of discount card trips. From 1 March 2023, you can top up 6 or 10 trips.

2023- 01- 16
What does the extended ticketing cooperation mean?

This means that we will upgrade, replace or add the following sales channels:

New app
My pages
New bus cards
Company Portal
School card portal

First out is the new travel app, which will be launched in stages in 2024. More information about each part and release times will be published on this page in the future.

What features will the new app have?

The app will be easy to use and will contain several features that make it easier for you as a traveller. Here are some examples of features in the new app:

Save your favourite trip and get information about any changes
Buy a ticket (the entire ticket range will be available for purchase in the app)
Pay with Swish, debit card or Klarna
Get a receipt for the ticket by email
Give away tickets to others
Lend tickets to others
Find the nearest stop
Real-time information (see the estimated arrival and departure time of the bus)
See the location of the bus on a map
View traffic information and receive notifications about traffic disruptions
Reminder when the bus arrives and when to get off
Improved travel search between Västerbotten, Norrbotten, Jämtland and Västernorrland

The new app will be accessible according to WCAG https://webbriktlinjer.se/wcag/

In the long term, we will have to replace the current bus cards. To avoid having to change your card, our tip is that you start using our new app when it is launched. If you are not able to use the new app, you will have plenty of time to use your purchased trips and switch to a new card.

As a traveler, do I need to do anything now?

No, right now you can sit quietly on the bus. We will inform you when there are changes to the ticket and payment system.