Travelling with us
Here you will find information about terms & conditions, passenger rights and rules. In order for the trip to be as good and safe as possible for everyone, we need rules and conditions. As a traveller, you have certain rights such as applying for delay compensation and making suggestions for improvement.
Apply for compensation or complaintWhen boarding and disembarking
Things to think about before you get on and off the bus.
Onboard the bus
What applies onboard the bus for your and fellow travellers' well-being and safety.
Accessibility
Accessibility is about the entire journey, both before, during and after the trip.
Travelling with children
Good to know before you travel with children.
Before the journey
Everything you can find out before your trip improves the conditions for your bus trip. Below is important information for those who travel with assistive devices, mainly wheelchairs.
Travelling with animals
We welcome animals as fellow travellers and have special conditions and rules to make it work as well as possible for all travellers.
Luggage and cargo
How you can bring luggage and goods on the bus.
Safety and Security
Within public transport, we are constantly working with safety and security, both at regional and national level. Länstrafiken Västerbotten follows the industry-wide program Safety and Security.
Terms and Conditions
Here we've gathered information about our terms and conditions for you as a passenger.